Experience SOMETHING NEW

The only UK show dedicated to the guest experience covering activities, services, tours and engagement. 

THURSDAY 12 MARCH 2020 – 09:00Am

BOOK YOUR TICKET TODAY

The next generation of guests are checking in ….

On Thursday 12 March 2020 the UK’s newest and only show dedicated to the Guest Experience opens its doors to hundreds of hospitality, tourism and travel specialists looking to learn, network and grow from the high growth trend of guest activities and experiences.

While hospitality and accommodation providers, big and small, have mastered the basics … today’s modern guest want and expect more.

They don’t want basic.

They demand more and it’s opened up an ever-changing marketplace with new buyers and suppliers.

Providers who know and understand the modern day guest will supercharge their business with increased loyalty, repeat orders and valuable WOM social shares.

This new show is delivered in partnership with

Co-Located
With

Association
Partner

Media
Partner

Industry
Partner

Look AT SOME OF OUR SPEAKERS

Jean-Michel Petit
Co-founder and CEO
Eatwith

Deborah Heather
Head of Assessment
Quality in Tourism

Jannik Lawaetz
Founder and CEO
LuggageHero

Henry Bennett
CEO
YourWelcome

David Soskin
Partner and Co-Founder
HOWZAT Partners

Olly Nicholls
CCO
Attraction World

Margot de Broglie
Founder
Secret Sunrise

Jessica Gregory
Director of Marketing
Arival

Greg Potter
Brand Partnerships Manager
Klook

Fernando Santos
Director of Global Accounts
Musement

Catherine Ainsley
Global Head of Partnerships
Stasher

David Soskin
Partner and Co-Founder
HOWZAT Partners

Olly Nicholls
CCO
Attractions World

Margot de Broglie
Founder
Secret Sunrise

ExCeL LONDON

Royal Victoria Dock, 1 Western Gateway, Royal Docks, London E16 1XL

Website

GET TO THE VENUE

THE Guest Experience Show STAGE Schedule

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Event Day: Thursday 12 March 2020

Open Times: 09.30 – 18.00
Stages Start: 10.00 – 17.20

10:00
10:30
11:00
11:30
12:00
12:30
13:00
13:30
14:00
14:30
15:00
15:30
16:00
16:30
17:00
17:30
GUEST STAGE SESSIONS Sponsored by QIT
GUEST STAGE SESSIONS Sponsored by QIT
10:00 - 10:20
UNIQUE & UNUSUAL

A whopping 66% of polled millennials recently claimed that “unique experiences matter”, demanding more unique and unusual places to stay via short-term rentals. In many ways, alternative accommodation (and it seems, the more alternative, the better) has become a “movement” and by offering guests with something out-of-the-ordinary, short-term rental businesses could be boosting their sales, massively.

10:30 - 10:50
WELCOMING EVERYBODY!

At its very core, traditional hospitality is built off the back of accommodating everyone. As professionals of the short-term rental industry, you’ll know this already. This session is designed to help you understand what more you can do to promote inclusion and diversity; and provide safe and secure accessibility for your guests.

11:00 - 11:20
CHAMPIONING DIFFERENT CULTURES

Welcoming guests from different parts of the world is a blessing and speaks volumes about a short-term rental business. In our industry, there is nothing more important than actively embracing different cultures and accommodating to specific needs and preferences. Pop into this session to learn why culture comes first in the short-term rental industry.

11:30 - 11:50
DESIGNING GUEST EXPERIENCES

Short-term rental businesses that are seamless, personalised, eco-friendly, and food-focused clearly have the ultimate “guest experience” in mind, and this is exactly why they’ll leap ahead of their competitors. Fancy a piece of the action? Join this session to find out how you can design the perfect guest experience for your clientele.

12:00 - 12:20
FOLLOW THE JOURNEY

The travel and short-term rental sector has seen dramatic change to the customer journey. Gone are the days of a “simple” process with minimal touch points; consumers now have a wealth of information at their fingertips which means that there is no better time to reshape and improve the customer journey. Find out how to get onto the right track at this session.

12:30 - 12:50
KNOWING YOUR GUESTS

A lot of short stay businesses think that the direct booking revolution is about increasing the margins and cutting out the intermediary. The important thing to remember is that it is also about knowing and owning your guests before, during and after a stay. Find out how you can do just that in this session.

13:00 - 13:20
FOR ADRENALINE JUNKIES

Looking to attract guests who love that white-knuckle feeling? Perhaps you need new and exciting ways to capture your ideal guests’ adventurous spirits? Buckle-up as we power through this high-energy session, full of actionable tips and advice… you’re in for one hell’uva ride.

13:30 - 13:50
UK HOT SPOTS

If you’re interested in finding out where exactly the UK hot spots are for ultimate (and incredible) guest experience, then this session is for you. Find out why these places are the most popular across the country and how you can learn from them.

14:00 - 14:20
TOURS & ACTIVITIES

The more you offer, the more you’ll attract. That’s the point with this session, as it explores how short-term rental businesses can provide more for their guests, in the form of tours and recreational activities. It’s a sure-fire why of ramping up bookings; what’s keeping you from getting stuck in?

14:30 - 14:50
SELLING NEW EXPERIENCES

When you secured your guest booking you can open up a new world of experience during their stay and open up a new revenue stream for your property and short stay business. grab a seat at this session and find out exactly what you need to know to upsell your guests

15:00 - 15:20
FAMILY COMES FIRST

Families form a large part of the short-term rental consumer market, with more and more of them favouring alternative accommodation over conventional hotels. Find out how you can offer the best possible guest experience for families – both large and small – and be sure to bring plenty of questions!

16:00 - 16:20
COMPS, PROMOS, OFFERS

Use these strategically and a first-time guest could well become a lifetime ambassador of your brand and short-term rental business. Here, you’ll learn how to apply discounts and offers without it affecting your bottom line too much (and doing your reputation the world of good). We’ll also cover how to deal with comps, under the right circumstances.

16:30 - 16:50
WINNING GUESTS OVER

How often do you consider that the all-important guest experience starts before guests enter your premises and continues after they have left? It’s all well and good catering to your guests’ needs whilst they’re staying at your short-term rental property, but we care about the before-and-after, too! Pay attention to this and you’ll win your guests over, every time.

EXPERIENCES STAGE SESSIONS Sponsored by EHHA
EXPERIENCES STAGE SESSIONS Sponsored by EHHA
10:00 - 10:20
TO NEW HEIGHTS

The travel options available to visitors and guests at your short-term rental businesses are limitless and different people like to arrive in different styles. This premium session looks at the travellers who like to fly in style and arrive with minimal hassle.

10:30 - 10:50
FOOD FOR THOUGHT

You can bet on one thing – your guests are going to eat whilst staying at your property. This session looks at how you provide expert advice around the nearest eateries and provide amazing food experiences for your guests. You might be able to add a new revenue stream onto your property as well.

11:00 - 11:20
ALL ABOARD NOW!

Did you know that in 2018 in the US alone, more than 88 million ventured out on a boat? Hop on board this session if you’d like a slice of the marine action; or if you’re interested in finding out more about the boating sector and what it means for the short-term rental industry.

11:30 - 11:50
WHY EXPERIENCES MATTER

A short-term rental stay is not just “time away”. It’s the anticipation, the excitement; it’s the ease of booking, and the simplicity of planning. In this session, you’ll explore “the rise of experience” in our industry and why experience-based holidays matter more than anything else.

12:30 - 12:50
TEN TRENDING EXPERIENCES

Want to find out what’s hot and trending in travel experience? This is where you’ll need to be! Sit back (with an extra stash of pens) whilst the top tend trending experiences are shared with you, as well as why they’ve become so popular in our industry. Perfect if you’re looking for inspiration and new ideas for your short-term rental business.

13:00 - 13:20
INSPIRE NEW EXPERIENCES

The short-term rental industry is crowded, and it takes a lot more than promoting rooms and amenities to really stand out. Discover new experiences to inspire your guests, they’ll get more value for their money and you’ll relish in the satisfaction of knowing that you helped shape long-lasting memories.

13:30 - 13:50
NATIONAL EVENT BOOKINGS

The likes of Wimbledon and other famous national events provide the perfect opportunity to win more bookings for your short-term rental business. This session is packed with ideas on how you can maximise your chances of making the most out of event-season (and also answer some of your most common questions). Be a sport and get yourself a seat here!

14:30 - 14:50
UK TOURS AND TICKETS

Get the full scope about the top UK tours and tickets to help you drum up more bookings for your short-term rental business. This is a fantastic (and often, dismissed) way of growing your business; and a session you certainly won’t want to miss!

15:00 - 15:20
TRANSPORT DRIVES SALES

For guests looking to book into a short-term rental property, transport options is a big deal. By making clear how guests can to-and-fro around their accommodation and what kind of transport is available to them, short-term rental businesses can increase their occupancy rate, all-year round. Drive towards business growth here! This session will cover all the need-to-knows.

15:30 - 15:50
KEEPIN' IT LOCAL

Many guests expect a hint of the “local atmosphere” when booking into alternative accommodation. Some short-term rental businesses go a step further and partner with local communities and projects to provide their guests with a unique experience. Learn how local experiences can lift your brand and leverage your bookings during this slot.

16:00 - 16:20
WHICH EXPERIENCE BUSINESSES

Wondering which experience businesses you need to know about in order to flourish as a short-term rental provider? This session covers it all and tells you what you can learn from each individual business and concept. You’ll be left brimming with new ideas about who to consider and what to look for to deliver something awesome for your next guests!

16:30 - 16:50
TOUR OPERATORS TEAMING

Guests who look forward to more than what’s on offer at their rental property are the ones who keep returning. Partnering with tour operators and adding another “layer” of experience to a short-term stay will not only make rental business memorable, but more profitable, too! Find out how you can achieve exactly this, during this jam-packed session.

17:00 - 17:20
INTRODUCE NEW EXPERIENCES

No experiences at your short-term rental property? No problem! There’s always something fresh and innovative you can offer to your guests (regardless of size or location). This session will encourage you to explore your options and make the most of what you do have, for higher occupancy rates.

Who attends the Guest Experience Show ….

Spanning the entire ecosystem we will be greeting a range of companies who are looking for inspiring new guest experiences for their customers, including;

  • Tour and Travel Operators
  • Accommodation Owners and Hosts (of all sizes!)
  • New Industry Stakeholders (OTAs, Platforms, Agencies, Booking Engines)
  • Hotel and Concierge Services
  • Property Management Companies
  • Hospitality Suppliers
  • Business Travel Specialists
  • National and Local Government Representatives
  • Hospitality Tech Disrupters and IT Providers
  • DMOs

“Excited to see the industry come together – roll on 2020.”

 

EXPERIENCE SOMETHING NEW

ESSENTIAL SHOW INFO

DATE: Thurs 12 March 2020

TIMES:  09:00 – 17:00

VENUE: ExCeL, London, E16 1XL

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